At FolkStudios, we strive to ensure that our professional camera rental services are convenient and reliable. This Shipping and Delivery Policy outlines the terms for delivering and returning equipment rented from us. By using our services, you agree to the terms below.
Delivery Options
We offer flexible delivery options to make your rental experience hassle-free:
- Self-Pickup: You can collect the equipment from our designated location at no additional charge.
- Home Delivery: We provide delivery services to your specified address for an additional fee, which will vary based on location.
Delivery Timelines
- Delivery times will be confirmed at the time of booking and may vary depending on your location and availability.
- We recommend booking in advance to ensure timely delivery.
Delivery Requirements
- A valid government-issued ID must be presented at the time of delivery or pickup.
- You are responsible for inspecting the equipment upon receipt and reporting any issues immediately.
Return Policy
- Self-Return: You can return the equipment to our designated location within the agreed rental period.
- Pickup Service: We offer return pickup services for an additional fee. Pickup timings will be scheduled in advance.
Failure to return the equipment on time may result in additional charges.
Shipping Restrictions
- Delivery services are subject to availability and may not be offered in certain locations.
- We are not liable for delays caused by unforeseen circumstances, including natural disasters, strikes, or transportation issues.
Loss or Damage
Once the equipment is delivered, it becomes your responsibility. Any loss or damage during the rental period will result in repair or replacement charges.
1. Order Processing and Shipping Time
Clearly outline the timeline for processing and shipping orders. Include:
- Processing Time: The time it takes to prepare the order before shipping.
Example:
“Orders are processed within 1-2 business days after confirmation. We do not process orders on weekends or public holidays.” - Shipping Time: Estimated delivery timeline after the order is shipped.
Example:
“Once shipped, deliveries typically take 3-5 business days for domestic locations and 7-10 business days for international orders.”
2. Shipping Costs
Provide transparent details about shipping charges.
- Mention if shipping is free for specific orders or locations.
Example:
“We offer free shipping for all orders above [amount]. For orders below this, a standard shipping fee of [amount] will apply.” - Specify additional fees for expedited shipping, if available.
Example:
“Expedited shipping is available for an additional [amount], with delivery within 1-2 business days.”
3. International Shipping (If Applicable)
If you ship internationally, explain the process, costs, and potential delays due to customs.
- Availability: List countries you ship to.
Example:
“We currently ship to the following countries: [list of countries].” - Customs Duties: Mention that additional taxes or duties may apply.
Example:
“Customers are responsible for any customs duties or taxes imposed by the destination country.” - Timeline: Provide estimated delivery times for international orders.
Example:
“International shipping typically takes 10-15 business days, depending on the destination.”
Other Important Details (Optional but Recommended)
- Order Tracking:
- Mention if tracking is available and how customers can access it.
Example:
“A tracking number will be provided once your order is shipped, so you can monitor its progress online.”
- Mention if tracking is available and how customers can access it.
- Shipping Restrictions:
- Highlight locations where you do not ship.
Example:
“We do not ship to P.O. boxes or certain restricted locations.”
- Highlight locations where you do not ship.
- Returns and Refunds Link:
- Add a link to your return/refund policy for clarity on undelivered or damaged shipments.