Return and Refund Policy - Folk Studios

Effective Date: 15th Nov 2024

Thank you for choosing our camera rental service. We are committed to providing high-quality equipment and ensuring your satisfaction. This Return and Refund Policy outlines the terms and conditions for returns, cancellations, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • If the rented equipment is defective or not functioning as intended.
  • If you receive the wrong item or an incomplete set of equipment.
  • If the equipment is damaged during transit and reported within 24 hours of delivery.

To be eligible for a return, the equipment must be:

  • Unused and in the same condition as received.
  • Returned in the original packaging, including all accessories, manuals, and other included items.

2. How to Initiate a Return

If you need to return equipment, please follow these steps:

  1. Contact our support team at info@folkstudiosfilms.com within 24 hours of receiving the item.
  2. Provide your order number and details of the issue.
  3. Our team will guide you on the return process and provide a return shipping label, if applicable.

3. Refund Conditions

Refunds will be processed under the following scenarios:

  • The equipment is returned and inspected to verify the issue.
  • Orders canceled before the scheduled delivery date are eligible for a full refund.
  • If we are unable to fulfill your booking due to availability or logistical reasons, you will receive a full refund.

4. Refund Process

Once the returned item is received and inspected, we will notify you about the status of your refund. If approved:

  • Refunds will be credited to the original payment method.
  • Please allow 5-7 business days for the refund to reflect in your account.

5. Non-Refundable Items and Charges

  • Booking fees or deposits for no-show cases are non-refundable.
  • Late return fees, damages caused during use, or missing items will be deducted from the refundable amount.
  • Custom or special-request items may not be eligible for a refund unless defective.

6. Cancellations

  • Cancellations made at least 48 hours before the scheduled delivery date will receive a full refund.
  • Cancellations made before 24 hours before the scheduled delivery date will may incur a cancellation fee.

7. Contact Us

For further assistance, feel free to reach out to our support team:

We value your trust and aim to resolve any issues promptly. Thank you for renting with us!